Terms & Conditions

Policies

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Carrots UK’s relationship with you in relation to this website.

The term "Carrots UK Ltd" or "us" or "we" refers to the owner of the website whose registered office is 75 Springfield Road, Chelmsford, Essex CM2 6JB. Our company registration number is 5968244 . The term "you" refers to the user or viewer of our website.

 

Contract

English law is the applicable law. A contract between you and Carrots UK Ltd will only take place once the order has been accepted, processed and goods dispatched. When buying products on the internet the consumer is entering into a legally binding contract. Under the UK’s distance selling regulations you have the right to cancel the purchase within 7 working days of delivery.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Carrots UK’s prior written consent.

 

Pricing

All products are priced in pounds sterling. We try to ensure that all product descriptions, colours and measurements are correct given the limitations of the photographic and production processes. We reserve the right to discontinue items and change prices when necessary.

 

Payments

Payments online are all processed via Paypal. You do not need a Paypal account to pay through Paypal, you can enter your credit/debit card details directly into Paypal if you do not have a Paypal account.

Cheque or postal order made payable to Carrots UK Ltd. Please remember to include details of what you wish to purchase and send to Carrots UK Ltd, 90 School Lane, Broomfield, Essex, CM1 7DS.

Please allow 5 working days for cheques to clear before goods are despatched.

 

Customer Services

At Carrots we are constantly aiming to provide the best service to our customers. If you have any queries about your order or about our products, if you would like to comment on our website, or if you would like to make a complaint, please do not hesitate to contact us:

By phone: 01245 445362

By email: info@carrotsuk.com

By post: Carrots UK Ltd, 90 School Lane, Broomfield, Essex, CM1 7DS


In the case of a complaint we will endeavour to reply to you within three working days, informing you of our intended action.

 

Changing an Order

If you wish to alter your on-line order once it has been confirmed please contact us as soon as possible on 01245 445362.